1 What personal information we collect and how
1.1 For Members, Customers and Participants As a Member, Customer or Participant, we collect personal information including:
▪ your full name, email, phone number
We collect personal information when you provide it to us via the Website, such as when filling out a membership or newsletter form,
1.2 As a Visitor we collect your personal information if:
you provide to it us on the Website (i.e. entering information into a form or contacting us via the Website);
▪ you enter and/or participate in a competition or survey of ours; and/or
▪ if you otherwise contact us by phone, email or mail.
3 How we share your personal information
We do not work with third party service providers. Therefore we do not share your personal information
4 Marketing communications
Our Website offers functionality allowing you to opt in to receive marketing communications relevant to you.
We will only send you marketing communications that you choose to receive and by the means that you choose to receive them.
If you change your mind you will always have the option to unsubscribe.
5 Updating and/or accessing your personal information
You have the right to request access to and/or correction of your personal information at any time by contacting us.
6 Security of your personal information
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while ProActive will take all reasonable steps to protect your personal information including the use of encryption of in-transit data, we cannot guarantee or warrant the security of any personal information you transmit via the internet.
We also have reasonable security controls in place to protect your personal information once it reaches us, including encryption of data at rest, regular software patching and logging of system access.
9 If you have a privacy complaint
You will need to provide us with sufficient detail regarding your complaint and any supporting evidence.
Our Privacy Officer will investigate the issue and determine the steps to be taken to resolve the complaint. We will notify you in writing if we require any additional information and also of the outcome of the investigation. If you are not happy with the outcome of our investigation, you may complain to the Office of the Australian Information Commissioner (OAIC) whose contact details can be obtained from the OAIC website
Privacy Manager; ProActive Confidence, 5a Towns St, Shellharbour, NSW 2529