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Privacy policy

1 What personal information we collect and how

1.1 For Members, Customers and Participants As a Member, Customer or Participant, we collect personal information including:

▪ your full name, email, phone number 

 We collect personal information when you provide it to us via the Website, such as when filling out a membership or newsletter  form, 

1.2  As a Visitor we collect your personal information if:

you provide to it us on the Website (i.e. entering information into a form or contacting us via the Website);

▪ you enter and/or participate in a competition or survey of ours; and/or

▪ if you otherwise contact us by phone, email or mail.

We also collect personal information through the use of cookies (explained in the Cookies section below)

3 How we share your personal information

We do not work with third party service providers. Therefore we do not share  your personal information

4 Marketing communications

Our Website offers functionality allowing you to opt in to receive marketing communications relevant to you.

We will only send you marketing communications that you choose to receive and by the means that you choose to receive them.

If you change your mind you will always have the option to unsubscribe.

5 Updating and/or accessing your personal information

You have the right to request access to and/or correction of your personal information at any time by contacting us.

6 Security of your personal information

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while ProActive will take all reasonable steps to protect your personal information including the use of encryption of in-transit data, we cannot guarantee or warrant the security of any personal information you transmit via the internet.

We also have reasonable security controls in place to protect your personal information once it reaches us, including encryption of data at rest, regular software patching and logging of system access.

7 Cookies

Information may be collected through the use of "cookies" on our Website. Cookies are small text files that a website can use in order to recognise visitors who revisit a website so as to facilitate their ongoing access to and use of the website. They enable usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor. You can prevent the use of cookies by setting up your web browser to block them.

8 Changes to this Privacy Policy

We may, from time to time, update this Privacy Policy so please ensure you review it periodically for changes. If any changes are significant or substantial we will either let you know in writing or post a message to that effect on our Website.

Your continued use of the Website, requesting or continued use of our services or products, participation in our programs or the provision by you of further personal information to us after this Privacy Policy has been revised will be deemed to be your acceptance of and consent to the revised Privacy Policy. This Privacy Policy was last revised on June 28 2022

 9 If you have a privacy complaint

If you wish to make a complaint about an alleged breach of this Privacy Policy or the Privacy Act by us you can contact us using the contact information in the Contact information section.

You will need to provide us with sufficient detail regarding your complaint and any supporting evidence.

Our Privacy Officer will investigate the issue and determine the steps to be taken to resolve the complaint. We will notify you in writing if we require any additional information and also of the outcome of the investigation. If you are not happy with the outcome of our investigation, you may complain to the Office of the Australian Information Commissioner (OAIC) whose contact details can be obtained from the OAIC website

 10 Our contact information Any queries about this Privacy Policy, correction or access requests or privacy complaints should be addressed to:

Privacy Manager; ProActive Confidence, 5a Towns St, Shellharbour, NSW 2529

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